Consular Grievances Monitoring System (MADAD) has been setup for Indian Citizens to log and track Grievances pertaining to the Consular Services offered by the Indian Embassies (Missions/Posts) abroad.

Ministry of External Affairs (MEA) with a view to provide mobile enablement of MADAD, has launched MADAD Mobile Application on Android, iOS, and Windows platforms.

Grievances regarding Compensation, Court Case, Domestic Help, Imprisoned Abroad, Transportation of Mortal Remains, Repatriation, Salary Dues, Tracing the Whereabouts, Marital Disputes, Birth Certificate, No Obligation to Return to India (NORI) Certificate, Asylum-Cases, Worker Abuse, Recruiting Agent, Contract Problems, Physical Abuse, Sexual Abuse and Sponsor Problems will be lodged.

Grievances/queries related to Visa and Passport, Emergency Travel Documents, and Attestation of Documents are not entertained through the MADAD system.

Matters relating to education should be referred to the Ministry of Overseas Indian Affairs (http://www.moia.gov.in)

More information can be obtained from the official website : https://org1.passportindia.gov.in/AppConsularProject/welcomeLink