Mobile Incident Manager enables on-site supporters efficient processing of tickets, because all relevant data are available mobile. The location of the tickets is displayed on an interactive map and so optimal time and path planning is possible.

The app is based on a Service Management System, like Microsoft System Center Service Manager. It is a useful addition to „My Helpdesk“, a service management app by H&D for end-users. The app also convinces with its extendet mobility for latest windows phones.

Advice: The app includes a demo with sample data and a full version. In order to use the full version on your company, you require our Mobile Service Management Interface to be installed by your IT Department.

Features

Clear listing and arrangement of all relevant incidents

Up-to-date views on the remaining processing and solving time

Easier navigation on extensive premises via the visualization of tickets in an interactive map

Quick navigation in buildings via floor plans

Spontaneous work on tickets in the nearby area

On-site confirmation of solutions by the end user

Additional interfaces to other service management systems available on request