Sicon Service version 21.1 for Sage 200

Sicon Service is designed specifically as an enhancement for Sage 200. Fully integrated with the Sage 200 financial, stock and order processing modules, Service is simple to learn and to use. Log service cases within Sage 200 (or create via Sage CRM) to allow scheduling of engineers, allocation of stock and transfer of stock to engineers. Manage the profitability of call out jobs and service contracts. Tablet interface licenses available for service engineers to update case details, use stock, book time and complete work.

The Sicon Service mobile App for Sage 200 is designed to allow the engineers to access appointment information such as contact and address details with maps, telephone numbers and email addresses, fault information, view attachments, view stock allocations, equipment details etc.

The Mobile App gives engineers the ability to obtain arrival and departure signatures, add attachments (such as images), update tracking notes, answer equipment and appointment based questions, process stock used, flag follow up requirements and confirm start and end times for each appointment.

The App is designed to run offline and will accumulate transactions to be synchronised back to the Sicon Service system within Sage 200.